DELIVERY

UK SHIPPING

We try to keep shipping costs as low as we can and are pleased to offer a fast, reliable delivery service priced at £4.50.

All orders over £75 are shipped free of charge. Please allow from 5-10 business working days and please note we do not ship on Sundays. 

Chic Candles also offer a free collection service where customers can collect orders, please email us at info@chic-candles.co.uk to arrange a collection date and we can then refund your postage charge.

Orders must be collected within 10 days of purchasing. Uncollected orders will be refunded after this date.

INTERNATIONAL SHIPPING

Please email us at info@chic-candles.co.uk before purchasing and we will discuss shipping costs, etc.

International shipping is available for Europe, America, and Australia. Please allow up to 10-15 business days for delivery for countries outside of the EU and 10 days for European countries.

Chic Candles does not accept responsibility for additional charges such as import duty and tax and custom charges that customers may incur when orders arrive in the designated country. 


POSTAGE DISCLAIMER

With regret we are unable to insure delicate items such as ceramics, glass and other fragile materials including china, porcelain. Unfortunately all delivery couriers including Royal Mail do not allow these for compensation to be claimed should these items be damaged in transit. We make every effort to carefully, safely and securely wrap every single order we post to our customers and label such items as fragile in the hope delivery agents will take the time and care to be mindful of delicate products.

Should items be damaged in transit an exchange for the same product will be offered. In such cases where the product may not be available, a full refund excluding the postage cost will be given.

Should an order be returned to us if the recipient was unable to receive the order, we reserve the right to charge our standard shipping cost of £4.50 for the item to be redelivered.

Please note that all orders have a maximum 3 delivery attempts before the order is returned to us.