FAQ's

We can be contacted between the hours of 9am and 4pm from Monday to Saturday to answer any of your queries. Alternatively you can email us info@chic-candles.co.uk at any time and we will make sure we get back to you as soon as possible.

We aim to dispatch orders of items that are in stock and sent to mainland UK within 2-5 working days of an order being placed. Larger items will be sent by 24 hour courier. Some smaller items will be sent by ‘second class’ post. Alternatively you can select our express delivery at checkout. If you would prefer another service including Saturday delivery please email us at info@chic-candles.co.uk for a quote or telephone 07715 093942

Please refer to our ‘Delivery and Returns’ for full details.

Simply email your questions to info@chic-candles.co.uk and we will get back to you as soon as possible with the information you require.

Yes, if an item is out of stock it can be still be ordered online or over the phone. If you would like more information on when an item will be back in stock please email us info@chic-candles.co.uk with the product details.

Providing that your order hasn’t already been dispatched we will try our best to help you. Please notify by email info@chic-candles.co.uk , telephone or via our website contact form as soon as possible.

We accept: Paypal, Visa, Visa Debit, Visa Electron, MasterCard, Maestro, JCB, Solo and American Express. All transactions are in pounds sterling (£). If your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them. Payment online is in a secure environment.

We also accept bank transfer.

Simply enter the code on the checkout page when asked for a ‘Discount Code’. Please note only one promotional code may be used at any one time.

It depends on the size and weight of your item and where you would like your item delivered to. Please see our Delivery and Returns section for more details. For Mainland UK delivery starts at £1.90, £10.00 for outside of mainland UK and international shipping varies depending on country, size, weight and volume of your order.

Simply go to the right hand corner and select Sign In here from there you can click on forgot password/login. Alternatively you can email info@chic-candles.co.uk if you require further assistance

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